Featuring data from over 15, 000 customers worldwide and nearly 100 insurance executive surveys, the World Insurance Report 2014 from Capgemini and Efma reveals enhancing customer experience has a direct impact on insurers’ profitability.

Given the increasing demand of internet and mobile channels in Insurance, digital transformation is an effective approach to create positive experiences, secure customer loyalty, and ultimately, insurers’ profitability.

Discover the key areas where insurers should focus!


Posted by Derek M. D'Onofrio

Growth Leader | Trusted Adviser | Insurance Industry | Analytics | Business Process Management | Automation | Platforms & Ecosystems