Phil Fersht, CEO and Chief Analyst, of HfS Research and his team nail it once again!
The BPO market is being rocked by the onslaught of Robotic Process Automation and Cognitive Intelligence. The future of this $322 billion industry could become distinctly robotic, as software agents are able to replicate (and improve on) the labor arbitrage model, while also delivering higher accuracy and lower risk. Will today’s current cast of BPO providers be able to survive the transition, and will their clients hang around long enough? Or will Robotic-BPO become the new normal for business services engagements?
In this webinar, HfS Research explores how R-BPO, unburdened by legacy contracts and surplus FTEs, is set to become the new business model for outsourced business services. HfS experts, along with executives from Symphony Ventures and ADP, will discuss the incredible opportunities and array of options open to enterprises today, as they navigate the multitude of options open to them.