Customer experience has become a top strategic imperative for today’s leading brands. But in order to reap the benefits of improved customer relationships, executives need to understand how effective, effortless, and enjoyable experiences drive specific business results — and how their organizations must change in order to deliver them.

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Posted by Derek M. D'Onofrio

Growth Leader | Trusted Adviser | Insurance Industry | Analytics | Business Process Management | Automation | Platforms & Ecosystems