Excellent observations from Peter Bendor-Samuel, CEO of Everest Group.
Digital Transformation definitions, examples, and explanations have turned into a huge pot of buzzword salad. From AI, RPA, analytics, cloud, and NLP, to Machine Learning, Robotic Process Engineering, and more.
The problem this creates is a technology-first view of digital transformation. This implies that if you get all these technologies, then something meaningful must happen, but that’s simply not the case.
The better way: Identify the specific problem that needs to be solved first – and then find the technology or technologies that solve that problem.