In an industry that’s increasingly competitive on cost, digital technologies are providing today’s carriers with new ways of setting themselves apart from the pack.

Successfully implementing digital claims will unlock and enable better claims processes, drive innovation and deliver the strategic value of claims to the organization.

Insurance Nexus is bringing together a team of experts including, Bea Rolbiecki (AVP Senior Experience, USAA), Daniel Regan (Vice President, Financial Services, SAP Ariba), Allan Robinson (EVP Field Operations, Sales and Chief Claims officer, Horace Mann Insurance) and John Langowski (Chief Claims Officer, Swyfft) to discuss how to leverage the value of digital to improve customer experience and deliver efficiencies.

Here is what you can learn by tuning in to our webinar:

  • What customers really want is choice! Build the ultimate omnichannel experience with improved transparency, designing the customer experience around customer feedback to maximize impact
  • Simple improvements, maximum return: Identifying quick wins to drastically reduce cycle times and make your customers smile
  • The future of loss adjusters: working hand-in-hand with the robots – Use RPA as an enabler and a win-win for carriers and workers, overhauling the most routine administrative tasks and freeing up resources to focus on delivering an outstanding customer experience


Posted by Derek M. D'Onofrio

Growth Leader | Trusted Adviser | Insurance Industry | Analytics | Business Process Management | Automation | Platforms & Ecosystems