In the second installment of PC360’s podcast series focusing on agency challenges and solutions, PC360 associate editor and multimedia manager Danielle Ling asks Troy Korsgaden, author of “Discussion Partner: A Radical Transformation to Unrivaled Service in the Insurance Industry,” about the challenges agents are facing in an increasingly automated, digital world. Korsgaden identifies some common struggles agents are facing in the digital age and offers solutions to overcome them in order to successfully meet the evolving demands of today’s insurance customers.

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Posted by Derek M. D'Onofrio

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