Claims is standing on the brink of transformation as new technologies drive unprecedented business efficiency and superior customer experience.

So how can carriers use this opportunity to create a competitive advantage through exceptional customer service?

As part of the lead up for Connected Claims USA, Insurance Nexus will talk to the Chief Claims Officer at USAA and Chief Customer Advocate at Esurance to share a sneak peek of the most exciting two-day summit in the claims industry.

This webinar will give you the insights you need to improve operational efficiency and customer service and create a competitive advantage, including:

  • Achieve seamless experience: hear about the strategies and tools that Sean Burgess (Chief Claims Officer, USAA) uses to exceed customer expectations
  • Succeed in the age of customer: get exclusive insights from Eric Brandt (Chief Customer Advocate at Esurance) on how to drive a customer-obsessed culture to make the experience of buying, owning and using insurance surprisingly painless
  • Automatically turn data to action: discover how to utilize advanced analytics and real-time data to dramatically improve customer experience and reduce costs


Posted by Derek M. D'Onofrio

Growth Leader | Trusted Adviser | Insurance Industry | Analytics | Business Process Management | Automation | Platforms & Ecosystems