What kind of outcomes do shared services centers with superior data & analytics capabilities achieve when compared with peers? Our latest Pinnacle Model study answers that question with several surprising statistics and trends. For example, Pinnacle GICs achieve about 3 times higher cost savings in comparison to peers. They also achieve higher rates of success in key areas like customer experience and top line growth for the parent organization. Practice Director Rohitashwa Aggarwal discusses these trends and more in this important video.


Posted by Derek M. D'Onofrio

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