Client Partner – Insurance | Apr 2018 – Sep 2018
Greater New York City Area
- A $5.0 billion global business process services provider of with capabilities in transaction processing, automation, analytics and constituent experience. The commercial services segment delivers end-to-end business-to-business and business-to-customer services, including customer care, human resource management, and finance and accounting services. Formerly Xerox | ACS.
- Client engagement leader with Profit & Loss responsibility for a $35,000,000 book of business. Executive level engagement with tier one insurance companies. Charged with increasing revenue, improving profitability and raising client satisfaction, as measured by Net Promoter Score. Accountable for up sell and cross-sell revenue growth.
- Developed long-range strategic account plans to increase revenue, profitability and client satisfaction.
- Executed a growth plan emphasizing up sell and cross-sell activities resulting in an new revenue pipeline and new revenue sales.
Engaged cross functional delivery leaders and managers to provide guidance on headcount, resource allocation, budget and fiscal planning resulting in contribution margin improvement.